Smart energy
Frequently asked questions
Answers to the most common questions about our products, their installation and our service.
Products and batteries
What is the difference between a SAANB battery and a SAANA All In One system?
A SAANB battery stores energy: it works with an inverter to power your appliances.
A SAANA All In One system combines energy storage and conversion in a single unit.
A SAANA All In One system combines energy storage and conversion in a single unit.
How do I choose the right capacity?
List the appliances to power and how long they must run without the grid. Send us this list through the contact form and our team will recommend the right product.
Installation
Who can install SAANTHIUM equipment?
Installation must be carried out by a qualified electrician or installer, following the product’s user manual. Contact us if you are looking for an installer.
Warranty and service
Where can I find the user manual and datasheet?
All documents are available in the Downloads section and on each product page.
What should I do if my equipment has a problem?
Fill in the form on the After-sales service page with the model, serial number and the problem observed. Our technical team will contact you.
Other questions
How can I get a quote?
Use the “Product inquiry” button on the product page you are interested in, or the contact form. Describe your need and your location.